Privacy Policy
Last Updated: October 2026
At Z-AXIS STUDIO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or place an order with us.
1. Information We Collect
When you place an order, we may collect your name, phone number, email address, delivery address, order details and other information necessary to process your purchase.
For customised 3D figures and figure keychains, we may also receive photographs and reference images provided by you.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Create customised 3D figures and figure keychains according to your requirements.
- Contact you about your order, including sharing a video of your completed product before dispatch.
- Provide customer support and manage payments.
3. Customer Photos and Custom 3D Models
Your photographs and personalised 3D models are used to fulfil your custom order.
We will not publicly share your photographs, finished figures or personalised 3D models for advertising, social media or promotional purposes without your permission.
Where external tools or service providers are used to process your images, your information may be handled by those providers under their applicable privacy terms.
4. Storage and Deletion
We take reasonable steps to protect customer photographs, models and order information from unauthorised access.
We retain photographs and 3D model files only for as long as reasonably necessary to fulfil the order, handle related issues or meet applicable legal requirements. You may contact us to request deletion of files that are no longer required, subject to applicable obligations.
5. Payments and Delivery
We use relevant customer and order information to confirm payments, arrange delivery and provide order updates. Payment information may also be processed by the payment or delivery services involved in your transaction.
6. Cookies and Website Services
Our website may use cookies and similar technologies to support essential website functions, improve performance and provide a better shopping experience.
7. Sharing of Information
We do not sell customers’ personal information. We may share necessary information with service providers, such as delivery companies, website services and payment providers, when required to fulfil orders or operate our business.
8. Your Privacy Requests
You may contact us to ask about your personal information or request correction or deletion where applicable. We may need to retain certain information for legal, accounting or order-related purposes.
9. Contact Us
For privacy-related questions or requests, please contact:
Business: Z-AXIS STUDIO
Email: zaxisstudiopk@gmail.com
Website: www.zaxisstudio3d.com
We may update this Privacy Policy when our business practices or applicable requirements change. The latest version will be published on this page.
